Katie Loxton Reviews

Having read all the negative reviews I feel I must give another opinion! I ordered my items on Wed 1st Feb & received them on Sat 4th Feb! All the items were well packaged & on opening I am very pleased with them! Thankyou Katie Loxton ??

Terrible customer service, wish I’d looked on here before I ordered, rather than the carefully selected reviews on their website. Supposed to receive my order by tomorrow at the latest, but still no dispatch notification so clearly no going to happen and as it was for a birthday present it’s very disappointing. Customer service is non-existent, I’ve tried to query the reason for delay twice! Would strongly advise avoiding this company!

They sent my bag with the wrong initials on. I have contacted them 3 times and not heard anything back in over a month. Don’t bother with this shoddy company!

Previously great experience this time shocking. Had an order arrive with the main purchase missing and the delivery note had a line through the missing item but the gift bag for this still included. No email communication regarding shipping or missing item. Emailed the company…. They now report my item is out of stock, and automatically processed refund via email with no explanation. So I did the chasing regarding the bag, it was an important Xmas present ordered in time and now left me having to think of another present last minute at Xmas….. shocking

Still waiting on order since 28/11. They are still taking orders for Xmas however doesnt say which Xmas. P1ss Poor customer service.

Shocking customer service!! No ‘Happy to help’ attitude. In fact it’s more happy to not help! Regret making this purchase, wish I had read the reviews prior to purchase. Stressful experience. I bought this bag as a present on the back of seeing it on a daytime television programme. I will be letting the TV programme know of my experience!! I won’t use this company again!

Still waiting for a refund after 3 weeks , have sent proof of return and heard nothing! Hopefully they will sort this week . Well over £150 pounds and still not had it ! Is their an organisation to protect online shoppers ?

Cannot compliment this company more. Purchased from them numerous times and the quality and delivery has been fantastic.

I contacted their customer service for advise and it has to be the best experiences in customer service I have received in 20 years thanks to Beth.

A fabulous company!

Awful website postage costs and total costs unclear. I paid by PayPal and when I had completed my purchase another item was added which effectively Paypal should not have authorised. Calling them results in being cut off, and they do not respond to emails. This is my first order - a lot of hassle and I wont be ordering again.

Beautiful products and excellent quality. I had a query about one of the products that I ordered and the customer service that I received was personal and second to none. I would not hesitate in recommending Katie Loxton and will be purchasing directly from them again in the future.

I have purchased 2 wristlet bags from Katie Loxton and both have come apart at the seems which have totally disintegrated- used once for the first one and got the second out of the bag today to use on holiday and that’s disintegrated too - is this a manufacturing issue? Shockingly made and very disappointed

I have ordered from Katie Loxton a few times now and love all of there products the price is soooooo reasonable but the quality is still fantastic. Yesterday I ordered two pairs of sunglasses to come today as another company had sent me the wrong pair before my holiday they have come first thing this morning and are beautiful and packaged beautifully for such a great price. Thank you so much will continue to order.

I was reluctant to buy a bag after reading the reviews but I’m so glad I did, I got a back pack for my laptop and it’s the perfect size, really lovely material and good quality. I also really struggled to find a nice backpack that fits a laptop in so this was a great find.

I love the brand but shame about the service this time round. I purchased a weekend bag from Katie Loxton but the tag was not sent with it, to which I was told that I would be sent out one with the initials. This did not happen, I was just sent out the tag with no initials, only to be told it was a mistake on their part to say it would have the initials… my husband also purchased a weekend bag for me, this did not come with the tag or the shoulder strap. The tag has since been sent out but the shoulder strap has still not been sent

Paid for 2 items to be personalised but only one was. Too much hassle for me to repackage and send back they did refund personalisation money. Poor customer service and attitude! Their error but they expected me to repackage and send package back! Goodwill gesture would have been more acceptable as product under £10! Not about the value but the experience - there is a lot of competition out there!